FAQ | Alive Music Festival

FAQ

Questions below reflect 2017 info.

Please check back for 2018 info.

What are the festival dates and hours?

Alive Music & Outreach Festival will be held on July 19-22, 2017.

Gates open at 9 am each day.

Campgrounds close on Sunday, July 23rd at 4 pm.

One Day attendees must exit the park by midnight on the day they attend.

Early Campers can arrive starting on Tuesday, July 18 at 9am.

Where is Alive located?

Our festival site is located at Atwood Lake Park in Mineral City, OH. Atwood is a beautiful state park with a 1,500-acre lake, located about 30 minutes south of Canton. Once a year, Atwood Lake Park becomes home to one of one of the largest Christian music festivals in the country.

Are tickets available to buy at the gate?

Yes! All tickets are available to purchase at the gate and online throughout the festival. Our Ticket Gate closes at 9:30pm on W-F & 10pm on Saturday. Click here to view our pricing discount schedule.

I have a camping question.

Click here to learn about camping at Alive.

Are hotels available nearby?

Yes! Click here for a list of area hotels.

Do you offer any ticket discounts?

Yes, we have Pricing Deadlines with discounted tickets throughout the year. View the Pricing Deadline Schedule.

Is there a map of the festival?

Not yet! Stay tuned for 2017 updates.

Do I have to bring my printed ticket to Alive?

Yes, please bring your printed ticket to make entry into the festival as smooth as possible. You can also have your ticket available on your phone. Please bring your ID in case you forget your printed ticket.

Will there by ATMs available?

Yes. If you need cash, ATMs can be found at the Ticket Gate & Marketplace tents.

Lost & Found

DURING THE FESTIVAL
Lose something at the festival? Head to the Ticket Gate or Marketplace tents to see if your item has been recovered.

AFTER THE FESTIVAL
Please check back for post-festival Lost & Found information.

What’s the refund policy?

Alive is a rain or shine event.

All sales are final. There are no refunds or exchanges. Your ticket is for the Alive Music & Outreach Festival, not for a specific artist. Artists and schedule are subject to change without notice. Artist cancellation is not grounds for a refund.

Does my ticket include admission?

There are only three forms of admission into Alive:

  1. Total Event Wristband
  2. Weekend Wristband
  3. One Day Wristband

All other campsites, add-ons, and ticket options do not qualify for admission into the festival and must be accompanied accordingly with one of the three forms of admission listed above.

Is there any fee to park my car?

Nope!

But, VIP Parking is available for $10 per day and can be a much shorter walk to the Amphitheater.

Can I help my friend/family member set up their campsite without a wristband?

Yes, we have temporary 2-hour passes available for those who are helping others set up their campsite/RV. In exchange for the temporary pass, we will hold your license at the Ticket Gate.

What time does the Amphitheater open?

Food Vendors & the Marketplace tent open at 12:00 pm and the seating bowl opens at 3:00 pm (that’s when you can grab place chairs, blankets, etc.).

What can / can’t I bring into the Amphitheater?

Each person, their belongings, and their vehicle are subject to search upon entry. Please view the list below to see what you can and cannot bring into the Amphitheater (where the Main Stage is):

 

YES food and beverages

YES small drawstring bags (i.e. those frequently given out in the Marketplace)

YES small, soft-sided coolers

YES small purses (smaller than large shoulder bags)

YES chairs

YES strollers

YES wagons

 

NO hard-sided coolers of any size

NO backpacks, shoulder bags or other large carrying bags that are not clear

NO large umbrellas that obstruct views

NO alcohol

NO illicit or illegal substances

NO weapons or explosives of any kind

 

Our preference and suggestion for all guests are to bring and use clear bags to carry items into the Amphitheater. This will allow us to maintain a safe and pleasurable experience for everyone. We do reserve the right to search belongings if we see fit and some exceptions will be made for medical use purposes only.

If you have any questions, please contact us.

Can I bring my dog or pet?

No pets or animals of any kind will be allowed at Alive (except service dogs). However, dogs are allowed at Standard Electric Sites (except Area F).

Are there junior or children’s ticket prices?

Children 10 years old and younger are free to attend Alive!

Are children 10 years old and younger really free to attend Alive?

Yes! No joke. If your child is 10 years old or younger, they do not need to purchase a wristband to come to Alive. Just bring them to Alive and we will distribute wristbands accordingly.

My child is 10 years old or younger and is coming to Alive for free. Do I still need to purchase add-on passes for him or her?

Yes, children 10 years old and younger still need to purchase any additional passes (i.e. Front of Stage, Hot Showers, etc.).

Is swimming free at Alive?

Yep! Swimming in our beautiful 1,500 acre-lake is free with your Total Event, Weekend or One Day Wristband.

Are boats available for rent while at Alive?

Rentals for pontoon boats, kayaks, paddleboards, fishing boats and sport boats are available here for 25% off when using promo code “ALIVE17”.

Do you have any payment plans available?

*Payment Plans are no longer available for Alive 2017.

Yes! Please contact us and we will help get you started on a payment plan. Please note: payment plans are available for orders of 15 or more Total Event Wristbands or 50 or more One Day Wristbands only.

How can I contact Alive with any questions?

If you have any questions, please contact us.